Returns & Exchanges
What is your returns policy?
There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer
How do I return my order?
If you purchased online, please visit the below page to submit your return via the relevant online portal and send your order back to our returns address: https://www.neuwdenim.com/se/pages/returns-row. Simply enter your full order number (eg. NEUWSE
Do I have to pay for return shipping?
Yes, in most cases, you are responsible for the cost of posting your return back to us. Sweden: 70 SEK. Norway: 70 NOK. Rest of Europe: €7
My items are faulty/incorrect
Faulty / damaged items must be assessed and approved by our Customer Support team before returning for refund, credit, or exchange. Please contact us as soon as possible to report any issues with your product so we can assess and advise further. Just
Where can I find my order number?
In order to use our returns portals, you must enter your full order number and the email address which you placed the order with. Your order number can be located on your order confirmation or shipment emails. An example order number: NEUWSE-123. If
I paid with Klarna. Can I still get a refund?
If your item is eligible for a refund, we’ll instruct Klarna of this. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Klarna. If you need more info abo
When will I receive my refund/exchange?
Once we receive your return at our warehouse it usually takes up to 5-7 business days for Sweden & EU customers and 7-10 business days for Norway returns to be processed. Please note, some delays may occur during holiday or sale periods.
How do I package and send my return?
Before returning your order, please make sure:. all the original tags are still attached and. the item/s are unworn and in their original condition. If you're shipping your return, pop the return postage label over the top of any previous shipping la
Can I return my order purchased from another retailer?
If you purchased through one of our retail partners, it’s important that you return your order to the original place of purchase. Our retail partners will be best placed to process your return within their own returns policies, including any faulty o