If you have more questions, just send us a message here

Neuw Denim Europe

Once we receive your return at our warehouse it usually takes up to 5-7 business days for Sweden &amp; EU customers and 7-10 business days for Norway returns to be processed.Please note, some delays may occur during holiday or sale periods.

Once we receive your return at our warehouse it usually takes up to 5-7 business days for Sweden & EU customers and 7-10 business days for Norway returns to be processed. Please note, some delays may occur during holiday or sale periods.

When will I receive my refund/exchange?

Returns & Exchanges

What delivery options do you offer?

How do I track my order?

I didn’t receive a confirmation/shipment email

Can I cancel or change my order?

What do I do if an item is missing from my order?

Why haven’t I received my order?

Can I have my order delivered to my work address?

Do you ship internationally?

Why was my order canceled/refunded?

Order & Delivery

What is your returns policy?

How do I return my order?

Do I have to pay for return shipping?

My items are faulty/incorrect

Where can I find my order number?

I paid with Klarna. Can I still get a refund?

How do I package and send my return?

Can I return my order purchased from another retailer?

What payment methods do you accept?

How do I enter a promotional code?

How do I purchase a gift card for your store?

Payments & Promotions

My size is sold out, how can I make sure I don’t miss out when it comes back?

What does ‘Coming Soon’ mean?

How do I know what size to select?

How do I know which leg length option is best for me?

The item I want is sold out – will it be restocked?

Product & Sizing

Website Usage Terms & Conditions

Terms and Conditions

When will I receive my refund/exchange?Updated a day ago